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| An accessible and concise guide to basic troubleshooting when a node goes awry. |
An accessible and concise guide to basic troubleshooting internet connection problems with a Personal Telco node. The most recent version of this document will always live here: [[https://personaltelco.net/wiki/NodeOwnerHelp]]. The version you are viewing is current as of <<Date>>. |
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The most recent version of this document will always live here: https://personaltelco.net/wiki/NodeOwnerHelp This version is current as of: <<Date>> |
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| This section assumes you have a wireless-enabled device, and that you're unable to connect to a [[PotentialNodeOwnerFaq|Personal Telco node]]. This document is a flowchart: start at the first step and work your way through until you solve the problem. | This section assumes you have a wireless-enabled device, and that you're unable to connect to a [[PotentialNodeOwnerFaq|Personal Telco node]]. This is a flowchart: start at the first step and work your way through until you solve the problem. |
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| Each access point your computer can see is identified by its ESSID (or Network Name). A Personal Telco node, by definition, uses "www.personaltelco.net" as its ESSID. Your computer will have some software that lets you pick the access point you connect to by the ESSID. If you can see "www.personaltelco.net" in this list, go to Step 4, otherwise, go to Step 3. | Each wireless network your computer can see is identified by its ESSID (or Network Name). A Personal Telco node, by definition, has an ESSID of "www.personaltelco.net". If you can see "www.personaltelco.net" in your computer's list of available wireless networks, go to Step 4, otherwise, go to Step 3. |
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| At this point, this document can't save you. Please contact us at info@personaltelco.net, describing the problem you have and what you tried using this document as guidance (and possibly things you tried without guidance). | If you've arrived at Step 2, the solution to your technical issues isn't covered in this troubleshooting guide. Please contact us at info@personaltelco.net, describing the problem and the steps you've taken to solve it. |
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| Your device should get an IP address from the Node. If you have Windows, try this: | Your device should get an IP address from the Node. If you use Windows, try this: |
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Open your web browser. Cool people use "Firefox", less cool people use "Internet Explorer". Open any webpage, e.g. http://google.com. Can you see it? If you have a [[CaptivePortal|captive portal]], you should see the [[SplashPage|splash page]] (with the Personal Telco logo) - if so, click "Accept", then visit http://google.com. At this point, you should see the Google logo... If so, go to Step 6. Otherwise: |
Open your web browser -- we recommend [[RealBrowser|Mozilla Firefox]], if available for your device, and recommend not using [[RealBrowser|Internet Explorer]]. |
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| * Go to Step 7 if it says something like "www.google.com cannot be found" |
Open any webpage, e.g. ''http://google.com''. Can you see it? If you have a [[CaptivePortal|captive portal]], you should see the [[SplashPage|splash page]] (with the Personal Telco logo) - if so, click "Accept", then visit ''http://google.com''. At this point, you should see the website you wanted (e.g. Google) If so, go to Step 6. Otherwise: * Go to Step 7 if it says something like "''google.com'' cannot be found" |
Node Owner Help
An accessible and concise guide to basic troubleshooting internet connection problems with a Personal Telco node.
The most recent version of this document will always live here: https://personaltelco.net/wiki/NodeOwnerHelp. The version you are viewing is current as of 2025-08-01.
Contents
Troubleshooting
This section assumes you have a wireless-enabled device, and that you're unable to connect to a Personal Telco node. This is a flowchart: start at the first step and work your way through until you solve the problem.
Step 1. Can you see the ESSID?
Each wireless network your computer can see is identified by its ESSID (or Network Name). A Personal Telco node, by definition, has an ESSID of "www.personaltelco.net". If you can see "www.personaltelco.net" in your computer's list of available wireless networks, go to Step 4, otherwise, go to Step 3.
Step 2. Contact the PTP
If you've arrived at Step 2, the solution to your technical issues isn't covered in this troubleshooting guide. Please contact us at info@personaltelco.net, describing the problem and the steps you've taken to solve it.
Please let us know if this document was (or wasn't) helpful.
Step 3. Make sure the Access Point has Power
Your access point is most likely a small device with an antenna connected to it. Find it, and make sure it is powered on. If it is, go to Step 2, otherwise, plug it in and go to Step 1.
Step 4. Get an IP Address
Your device should get an IP address from the Node. If you use Windows, try this:
go to Start -> Run
- type "cmd", Enter
- in the black box, type "ipconfig", Enter
Do you see an IP address? Most likely it looks something like: "192.168.0.101" (TODO: add screen shot)
If not, try this:
- in the black box, type "ipconfig /release", Enter
- then type, "ipconfig /renew", Enter
- finally type, "ipconfig", Enter
Do you see an IP address now? If not, go to Step 7, otherwise go to Step 5.
Step 5. Open a Webpage
Open your web browser -- we recommend Mozilla Firefox, if available for your device, and recommend not using Internet Explorer.
Open any webpage, e.g. http://google.com. Can you see it? If you have a captive portal, you should see the splash page (with the Personal Telco logo) - if so, click "Accept", then visit http://google.com.
At this point, you should see the website you wanted (e.g. Google) If so, go to Step 6. Otherwise:
Go to Step 7 if it says something like "google.com cannot be found"
- Go to Step 7 if it says something like "... is not responding" or "... cannot be contacted
Step 6. Everything is Okay?
If you reached here, it seems like all is well. If not, perhaps you have a problem not covered in this document: go to Step 2.
Step 7. Investigate Wiring Problems
http://www.personaltelco.net/~caleb/diagrams/PotentialNodeOwner2.png
Your setup might look something like the above diagram. You will have a DSL modem, a Access Point, and often, a Captive Portal. Make sure these are connected to each other as shown. Also, at each connection check for a little green light - this is the "Link Light." If it isn't lit, then either the other end is disconnected or the wire is damaged. If you think everything is connected properly, go to Step 2. If not, do your best to connect the devices as shown in the diagram, if it still doesn't work - go to Step 2.
Credits
Created by DonPark and CalebPhillips over beers at NodeLuckyLab. Updated by DanRasmussen.